FAQs

Welcome to the Mohid Goods Support Center. We have compiled a list of commonly asked questions to help you navigate our store, understand our policies, and learn more about our handbags.

1. Shipping & Delivery

Do you ship internationally?
Currently, we exclusively ship within the United Kingdom. We are focused on providing the best possible service to our local customer base. Please refer to our Shipping Policy page for full details regarding our specific delivery zones.

How long will it take to receive my order?
We aim to process and dispatch all orders swiftly.

Order Processing: 1 to 3 business days.

Transit Time: 3 to 7 business days via standard UK delivery. (Please note that processing and transit times apply to business days only, excluding weekends and public holidays).

Can I track my order status?
Absolutely. As soon as your handbag is dispatched from our facility, you will receive a confirmation email. This email will contain your unique tracking number and a secure link to monitor your delivery status in real-time.

2. Returns & Refunds

What is your return policy?
We offer a strict, hassle-free 30-day return policy. To be eligible for a return, the handbag must remain completely unused, undamaged, and in its original packaging with all brand tags securely attached. To initiate a return, please email our support team at support@mohidgoods.shop to receive your return authorization and specific mailing instructions.

How long does the refund process take?
Once your returned item reaches our facility and passes our standard condition inspection, we will immediately process your refund. The credited amount will automatically be applied to your original payment method. Please allow a few business days for the funds to appear, depending on your specific bank or credit card issuer's clearing times.

3. Orders & Payments

What payment methods are accepted on your store?
 We provide a fully encrypted and secure checkout experience. All transactions are processed in GBP (£). You can complete your purchase using:

Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club, and UnionPay.

Digital Wallets: Apple Pay, Google Pay (G Pay), and Shop Pay.

Can I modify or cancel my order after placing it?  If you need to change or cancel your order, please email us immediately. We process orders quickly to ensure fast delivery. Once an order has entered the fulfillment stage or has been dispatched, we can no longer intercept it. In such cases, you will need to receive the package and follow our standard 30-day return process.

4. About Our Handbags

Are Mohid Goods handbags designed for long-term durability?  
Yes. We engineer our handbags specifically for modern, everyday utility. Instead of relying on fast-fashion manufacturing, we use robust, cruelty-free synthetic leather paired with reinforced stitching and heavy-duty closure mechanisms. This ensures that every bag maintains its structural integrity and aesthetic appeal, even with daily use.

Need Further Assistance?

If your question is not covered in the sections above, our customer care team is always ready to assist you.

Email Support: support@mohidgoods.shop

Phone Support: +44 20 7947 3630

Live Chat: Available 24/7 via the chat widget on our website.

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Address Line 1: Flat 2, Pytchley House, Brown Green

City: Birmingham

Postal Code: B20 1DN

State: West Midlands

Country: United Kingdom