Refund policy

At Mohid Goods, we stand behind the craftsmanship of our handbags. However, if you are not entirely satisfied with your purchase, we are here to ensure a smooth, transparent, and hassle-free return process.

30-Day Return Policy

We offer a strict 30-day return window. You have 30 days from the date your item was delivered to request a return.

To be eligible for a return, your handbag must meet the following condition standards:

1. Completely unused, unworn, and undamaged.

2. In the exact same physical condition that you received it.

3. In its original brand packaging with all tags, labels, and protective covers strictly attached.

How to Initiate a Return

Please do not send your purchase back to the sender address on your shipping label without prior authorization, as it may not be processed.

To start a return, please follow these steps:

  1. Contact Us: Email our support team at support@mohidgoods.shop with your Order Number and reason for return.

  2. Get Authorization: If your return request is accepted, we will provide you with an official Return Merchandise Authorization (RMA) number and the correct, verified return shipping address.

  3. Ship the Item: Securely pack the handbag and ship it back using a trackable shipping service.

Shipping Costs & Restocking Fees

We believe in full transparency regarding return charges:

Customer Remorse (Change of Mind): If you are returning the item because you changed your mind or ordered the wrong style, you (the customer) will be responsible for paying your own return shipping costs. Original shipping costs are non-refundable.

Restocking Fee: We do not charge any restocking fees for returned items (£0.00 Restocking Fee).

Damaged, Defective, or Incorrect Items

Quality control is our priority, but errors can occasionally occur. If you receive a handbag that is structurally defective, damaged during transit, or if you received the wrong item entirely, please contact us within 24 hours of delivery.

Please email support@mohidgoods.shop with a clear photograph of the defect or incorrect item alongside your Order Number.

In these specific cases, Mohid Goods will cover all of the return shipping costs and promptly arrange a free replacement or issue a full refund.

The Refund Process & Timelines

Inspection: Once your returned item is received at our facility, our quality team will inspect it. We will notify you via email within 2 to 3 business days regarding the approval or rejection of your return.

Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, PayPal, Apple Pay, etc.).

Timeline: Please allow up to 7 business days for the refunded amount to reflect in your account, depending on your bank or credit card issuer's internal clearing policies.

Contact & Support

If you have any further questions about our return process, our dedicated team is here to help:

Business Name: Mohid Goods

Email Support: support@mohidgoods.shop

Phone Support: +44 20 7947 3630

Live Chat: Available 24/7

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Address Line 1: Flat 2, Pytchley House, Brown Green

City: Birmingham

Postal Code: B20 1DN

State: West Midlands

Country: United Kingdom